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Steps To Recover/Restore Deleted Files from Norton Quarantine

Symantec is the leading corporation in the world of computer’s security. This company makes antivirus programs such as Norton Internet Security, Norton 360, etc. Their policy is that it’s always better to be safe than sorry. That’s why in some cases, Norton antivirus programs remove all the programs and files that are considered risky. This happens even when the risk is very tiny.

Restore an item from Quarantine

Because of this, some users might get upset. They might end up without certain files they need, just because Norton thought of them as potentially dangerous. This can be a huge problem, especially if the files Norton deletes are necessary for your business. Unfortunately, this happens pretty often, according to the people from Ireland. They say that this is one of the most common complaints they get about Norton products.

The good news is that Norton developers realized that this is a problem. That’s why they developed a way for users to retrieve deleted files. Here’s how to do it:

  • Step 1 – Open the antivirus
  • Step 2 – Click on the "Advanced"
  • Step 3 – Under the Computer Protection section, click on "Quarantine"
  • Step 4 – Browse through the list of "quarantined files" and apps in order to find the one you want to restore
  • Step 5 – Select the desired program and click on Options
  • Step 6 – A new window will open, in which you should choose Restore and Exclude This File
  • Step 7 – Make sure to check the box titled Exclude This Risk From Future Scans, as this way you will prevent the same problem from happening in the future
  • Step 8 – Save the settings by clicking on Yes and Close

The bad news is that once the files are deleted from the Quarantine, you won’t be able to retrieve them. At least, you won’t be able to do it on your own. Instead, you will need to ask Norton customer support Ireland for an assistance.

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